Privacy Policy
Last updated: April 2026
Crystal Heart Radio® ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform.
1. Information We Collect
- •Account information: name, email address, and profile details you provide upon registration.
- •Payment information: processed securely via Stripe. We do not store card details.
- •Usage data: pages visited, shows listened to, session durations, and interactions within the platform.
- •Communications: messages sent in live chats, private sessions, and support enquiries.
- •Device information: IP address, browser type, and operating system for security and analytics purposes.
2. How We Use Your Information
- •To provide, operate, and maintain the Crystal Heart Radio® platform and its features.
- •To process payments and manage subscription plans and wallet balances.
- •To send service-related notifications, reminders for scheduled shows, and platform updates.
- •To personalise your experience and surface recommended content.
- •To detect, prevent, and address fraudulent activity and technical issues.
- •To comply with legal obligations under UK and EU law.
3. Sharing Your Information
- •We do not sell your personal data to third parties.
- •Stripe: payment processing. Stripe operates under its own Privacy Policy.
- •Agora: real-time audio/video infrastructure for live sessions.
- •Service providers who assist in platform operations are bound by confidentiality agreements.
- •We may disclose information where required by law or to protect the rights and safety of users.
4. Data Retention
- •We retain your account data for as long as your account remains active.
- •Transaction records are retained for a minimum of 7 years to comply with financial regulations.
- •Chat and session messages may be stored for up to 12 months for moderation purposes.
- •You may request deletion of your account and associated data at any time (see Section 6).
5. Cookies
- •We use essential cookies to keep you logged in and maintain your session securely.
- •Analytics cookies may be used to understand how users interact with the platform.
- •You can control cookie preferences through your browser settings.
6. Your Rights (GDPR)
- •Right of access: request a copy of the personal data we hold about you.
- •Right to rectification: request correction of inaccurate or incomplete data.
- •Right to erasure: request deletion of your personal data ("right to be forgotten").
- •Right to restriction: request that we limit how we process your data.
- •Right to data portability: receive your data in a structured, machine-readable format.
- •Right to object: object to processing based on legitimate interests or for direct marketing.
- •To exercise any of these rights, contact us at privacy@crystalheartradio.com.
7. Security
- •We implement industry-standard security measures including encryption in transit (TLS) and at rest.
- •Access to personal data is restricted to authorised personnel only.
- •Despite our efforts, no transmission over the internet is 100% secure. Use the platform responsibly.
8. Children
- •Crystal Heart Radio® is strictly for users aged 18 and over.
- •We do not knowingly collect data from individuals under 18.
- •If we become aware that a minor has registered, we will delete the account immediately.
9. Changes to This Policy
- •We may update this Privacy Policy from time to time. We will notify you of significant changes via email or an in-app notice.
- •Continued use of the platform after changes are posted constitutes acceptance of the updated policy.
10. Contact Us
- •If you have any questions or concerns about this Privacy Policy, please contact:
- •Crystal Heart Radio® — privacy@crystalheartradio.com