Safeguarding

If a caller, client, or attendee shows signs of crisis:

1. Stop the reading/session immediately — do not continue with spiritual content.
2. Signpost them to the relevant helpline above — give them the number, don't just say "get help".
3. Stay calm and present — listen without judgment, don't panic.
4. Do not attempt to provide crisis counselling yourself unless you hold a recognised qualification to do so.
5. If there is an immediate risk to life or serious harm, contact the emergency services in the person's location: 999 (UK), 911 (US), 000 (Australia).

As a condition of using the Crystal Heart® platform, practitioners are required to follow these safeguarding standards:

• Never present predictions about death, serious illness, infidelity, pregnancy, harm to children, or other serious events as facts or certainties.
• Never diagnose a medical or mental health condition.
• Never use fear-based messaging ("curses", "dark forces", "negative energy").
• Never tell a person they are cursed, possessed, spiritually attacked, or in danger and therefore need to purchase a paid cleansing, clearing, or other service.
• Stop the session and signpost to crisis support immediately if a client mentions self-harm or suicidal thoughts.
• Never use a person's distress, vulnerability or fear to pressure them into purchasing additional services.

Practitioners who hold a professional qualification (therapist, coach, counsellor, etc.) must additionally:

• Stay within the scope of their own training and qualification.
• Not diagnose unless they are clinically qualified to do so.
• Follow their own professional body's safeguarding protocols.
• Maintain appropriate professional boundaries at all times.